Chipmunk Voice Stress Reliever

When Rob Morris and I interviewed people individually at a Bank of America call center, employees informed us that they take off their head sets or mute customers when the customers get angry.

This makes sense in that not hearing people yell at me is a real plus.  That said, not listening to angry people, might make them more angry.  In addition, the fact that you want to mute angry customers will create stress in your life, regardless of your coping method.

Instead of the employees associates muting the angry customers, we propose that the voice's pitch would increase.  In this way the angry customer would sound quite funny. This would take away the threatening and stressful call.